Return & Refund policy

Return and Refund Policy

At Shilaras, we strive to provide high-quality products and excellent customer service. We understand that occasionally issues may arise with your order, and we are here to assist you in such exceptional circumstances.

Damaged or Defective Products

If your product arrives damaged or defective due to shipping, please contact us within 7 days of receiving your order. We will be happy to assist with a return or a full refund, depending on the nature of the issue. To ensure a smooth process, please provide a photo of the damage along with your order details.

Please Note:

• We do not accept returns or offer refunds for any other reasons. We recommend reviewing product details carefully before placing your order.

• We cannot accept returns on opened or used items unless they are defective or damaged upon arrival.

Our goal is to ensure that your shopping experience with us is a positive one, and we appreciate your understanding of this policy.

For any questions or to initiate a return for a damaged product, please reach out to our customer support team at info@shilaras.com.